United Utilities Portal Development

At Spiderscope, we had the privilege of partnering with United Utilities to design and develop an advanced internal portal tailored to their unique needs. Our goal was to help them improve operational performance and minimise system downtime, and we achieved this by delivering a bespoke solution that empowers their team to monitor system trends, generate insightful reports, and prioritise engineering visits based on data-driven insights.

Using our custom-built portal admin system, combined with our expertise in development, we provided United Utilities with a powerful tool that transforms the way they manage their assets.

Their new portal offers a streamlined, data-focused approach, enabling their team to make smarter, faster decisions and focus their efforts where they're needed most. It's a solution we're incredibly proud of, and one that highlights the value of truly bespoke software tailored to drive performance and efficiency.

Key Objectives

1. Trend Monitoring
Develop an intuitive system that allows users to track performance trends across multiple assets, with the ability to customise time frames (e.g. days, weeks, months, or years). This ensures a clear understanding of long-term and short-term trends, helping to identify patterns and optimise operations effectively.

2. Downtime Reduction
Implement robust data refinement and reporting tools to help United Utilities proactively identify and address potential system issues before they escalate. By highlighting vulnerabilities early, this approach minimises downtime and ensures smoother operations.

3. Engineer Prioritisation
Create a streamlined process for admin users to prioritise site visits based on real-time asset performance and the severity of issues. This ensures that engineering resources are allocated efficiently, focusing first on the most critical systems to maximise uptime and operational performance.

Seamless Portal Branding

A cohesive interface aligned with United Utilities’ brand identity, ensuring familiarity and ease of use.

Enhanced Navigation

Intuitive menus and layouts that simplify access to critical data.

Regional Overview

A dynamic map feature for a bird’s-eye view of regional assets and their performance.

Site-Specific Dashboards

Granular insights into individual site operations for targeted management.

Priority Breakdown

Smart scheduling tools to direct resources where they’re needed most.

Performance Tracking

Comprehensive tools to monitor and improve operational metrics.

Dynamic Reporting

Customisable, interactive reports tailored to the team’s exact needs.

Real-Time Updates

Up-to-the-minute information to stay on top of critical developments.

Telemetry Issue Tracking

Proactive identification and resolution of telemetry problems.

Driving Efficiency and Proactivity

The implementation of this bespoke portal has had a transformative impact on United Utilities’ operations, delivering measurable results that set a new standard for efficiency:

Streamlined Operations
Teams now leverage interactive, data-rich reporting to identify underperforming assets and implement corrective actions swiftly.

Proactive Decision Making
With trend analysis tools at their fingertips, decision-makers can forecast issues and reduce costly downtime.

Optimised Resource Allocation
Engineer scheduling is now priority-based, ensuring the most critical sites receive immediate attention.

Ready to Transform Your Business?

If you're looking for a portal that adapts perfectly to your needs, we can help. Whether you need advanced reporting, seamless integration, or tools to optimise your team’s performance, we’ll build a solution designed just for you.

Let’s start a conversation about how we can take your business to the next level.

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